Complaints Policy
AP Haslam wants to ensure that any complaint is dealt with courteously, effectively and in a timely fashion.
Complaints regarding our services can be made by contacting us on us on (
email link ) or by phone at 01 453 2522.
Where our service is at fault corrective action will be taken subject to the
company’s liability and ability to correct the subject of your complaint.
Please quote your Purchase Order
Number to enable us to deal with your complaint.
Delivery
Free Delivery for any purchase of €400 and above, subject to the delivery
not exceeding to a maximum weight of 29kg* ᵻ
If you do not have a Trade account contact our sales office to find out what the carriage will cost you before you place the order.
Delivery charges will vary depending on the size, weight and quantity of your order and may be charged separately.
Please note:
* For items over 2m in length a handling surcharge of €10 per parcel will apply.
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ᵻ For items which must be delivered on pallet handling surcharge of €70 per pallet will apply.
For any queries on delivery rates and your options, please go to "Contact Us" page
AP Haslam Link Exchange Policy
The practise of exchanging links is quite common and usually beneficial for the ranking in search engines. A proposed link exchange will always be considered with care.Before you submit your site to apply for our link exchange program, please read and comply with the following qualification and link quality requirements.
1. The organisation requesting a link exchange should have some relation with APHaslam, its business or fields of expertise.
That will include all AP Haslam suppliers and co-businesses within the following industries:
- Air Conditioning
- Cable Harness
- Civil Engineering
- Consulting Engineering
- Electrical Contractors
- Electrical Control & Automation
- Electrical Distributors
- Electrical Switchgears
- Electrical Wholesalers
- ESB/Electricity Suppliers
- Estate Managements
- Event Managements / State Lighting
- Hardware / Builders Providers
- Heating & Ventilation
- Hire Companies
- Industrial Users
- Local Authorities
- Mechanical Contractors
- O.E.M.
- Refrigeration
- Security / CCTV
- State Companies
- Teaching Institutes
- Telecommunications
- Transport
- Other
3. AP Haslam will not necessary create a reciprocal link to the organisation, which chooses to create a link to AP Haslam web site. Conversely if AP Haslam chooses to create a link to the other company’s web site, there is no obligation to create a reciprocal link.
4. The list of links can be provided if requested. Throughout the AP Haslam web site, external links may also be provided as an additional source of information.
5. The AP Haslam is not responsible for the content of external Internet sites.
6. AP Haslam will refuse adding links, which are from:
- Offensive sites
- Under construction or incomplete sites
- Unindexed/penalized sites
- Non-English sites
- Off-topic sites (per ref. 1)
- Non-themed sites such as link farms and content-poor advertising sites.
To participate in AP Haslam link exchange program contact the Marketing Department on 01 4532522 or sales@aphaslam.ie
AP Haslam Ltd. Privacy Policy
- Identity Data includes first name, last name, username or similar identifier.
- Contact Data includes billing address, shipping address, email address and telephone numbers.
- Financial Data includes payment card details and, where you or your business have or apply for a credit account with us, bank account details and information held by credit reference and fraud prevention agencies.
- Transaction Data includes details about your trading history.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website/or any apps.
- Profile Data includes your username and password, products/services provided to you, feedback and possible survey responses where submitted.
- Usage Data includes information as to how you use our website.
- Marketing and Communications Data includes your preferences as to whether you are happy to receive marketing from us and, if so, your communication preferences.
- Creating an online account;
- Subscribe to our newsletter and/or other publications;
- Request a brochure or other promotional or marketing materials to be sent to you/your business;
- Purchase goods and/or services at one of our stores;
- Purchase goods and/or services via our website;
- Enter a competition, or respond to a promotion or survey; or
- Give us some feedback.
- Book an appointment with us.
- Interact with us via our ‘Contact Us’.
- Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.
- Third parties and publicly available sources. We may receive personal data about you from various third parties and public sources.
- Technical Data from analytics providers such as Google or other platforms.
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as SagePay.
- Identity and Contact Data from publicly availably sources such as Companies Registration Office.
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
- Analytics and search engine providers that assist us in the improvement and optimisation of our services and website.
- Professional advisers, including auditors and insurers.
- Revenue Commissioners, regulators and other authorities.
- Entities involved in credit checking and anti-fraud activities.
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
AP Haslam Limited participates in the ISO quality management system .
The relevant up to date ISO 9001: certificates can have been maintained annually and followed daily since.
To find a copy of our recent ISO 9001:2015 certificate please click here.
Returns
We sell only branded products from the best known and most trusted manufacturers. As far as is possible, every item is checked at the time of picking and packing.
What to do with Faulty, Damaged or Unwanted Items
In the event that goods have been incorrectly picked or damaged in transit, we of course apologise sincerely and kindly ask that you notify us within two days of receipt of goods. Goods must be returned with the original packaging.
You may call us on 00353-1-4532522 or email us from the 'Contact Us' page. Please give your order reference number and a brief description of the fault.
We will arrange collection via our carrier and will also of course, send you a replacement item as soon as possible. With regret, we cannot accept claims after this period.
Unwanted or Incorrectly Ordered Items
Customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
This only applies to unopened items in their original, sealed packaging.
Customers must return unwanted goods at their own cost using a 'signed for' carrier service. We are unable to exchange or refund after these seven days, or if the goods have been used or removed from their original packaging, or if the goods are in a non-saleable condition.
Upon inspection the sale will be credited in full less any applicable returns charges. If returned within 7 days, the initial carriage charge will also be credited.
Please note that returned 'Special Order Items' may incur a handling charge depending upon the manufacturers terms. This may be as much as 40% of the original invoiced amount from some manufacturers, so please check and confirm all specifications before ordering.
All refunds will be processed within 48 hours of receipt of goods.
TERMS AND CONDITIONS OF USE OF APHASLAM.IE
1. DEFINITIONS
Aphaslam.ie is owned and operated by AP Haslam Ltd.
2. ACCEPTANCE OF TERMS
Your access to and use of Aphaslam.ie ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
3. INFORMATION
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision. AP Haslam Ltd shall use its best endeavours to ensure that all information is correct, but shall not be under any liability for any damage, loss or expense resulting from any errors or omissions. Goods supplied may vary in detail from the illustrations and descriptions, (which are approximate and for guidance only) as a result of improvements and modifications.
4. CHANGES TO WEBSITE
Aphaslam.ie reserves the right to:
4.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Aphaslam.ie shall not be liable to you for any such change or removal; and
4.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
5. LINKS TO THIRD PARTY WEBSITES
The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
6. COPYRIGHT
6.1 All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Aphaslam.ie or otherwise used by Aphaslam.ie as permitted by law.
6.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
7. DISCLAIMERS AND LIMITATION OF LIABILITY
7.1 The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
7.2 To the extent permitted by law, AP Haslam Ltd will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
7.3 Aphaslam.ie makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
7.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of AP Haslam Ltd for death or personal injury as a result of the negligence of AP Haslam Ltd or that of its employees or agents.
8. REFUSAL OF SERVICE
AP Haslam Ltd reserves the right to refuse supply of any goods to any person or any company for any reason.
9. PRICES
Whilst every endeavour is made to ensure prices are correct AP Haslam Ltd reserves the right not to supply goods, which are found to be incorrectly priced. In this event you may reconfirm the order upon price amendment or cancel the order and receive a full refund.
10. AVAILABILITY AND DELIVERY
AP Haslam shall not be liable for any loss arising from items being out of stock, or arising from problems with delivery including late, incomplete or damaged items. Claims for incomplete or damaged items must be made, in writing via email within three days of delivery.
11. RETURNS
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This only applies to unopened items in their original, sealed packaging.
Customers must return unwanted goods at their own cost using a 'signed for' carrier service. We are unable to exchange items that are not damaged, defective or incorrect after these seven days, nor if they have been used or removed from their original packaging. Upon inspection the sale will be credited less the initial carriage charge.
Please note that returned 'Special Order Items' may incur a handling charge depending upon the manufacturer's terms. This may be as much as 40% of the original invoiced amount from some manufacturers, so please check and confirm all specifications before ordering.
12. OUR CONTRACT
When you place an order to purchase a product from Aphaslam.ie, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product, which is accepted by us when we dispatch that product to you.
13. INDEMNITY
You agree to indemnify and hold AP Haslam Ltd and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against AP Haslam Ltd arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
14. SEVERANCE
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
15. FORCE MAJEURE
AP Haslam Ltd shall not be liable for any default due to any act of God, war, short fall of manufacturer, strike, lock outs or other industrial action, difficulties in obtaining labour or parts, government or other restriction or regulations or other event beyond the reasonable control of AP Haslam Ltd.
16. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of Republic of Ireland and you hereby submit to the exclusive jurisdiction of the Irish courts.